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Innovation Leadership Skills

Use this section as a record of your completed webinars. You can always return to review key concepts, refresh your understanding, and track your progress in mastering innovation and journey management. By maintaining this record, you'll have a comprehensive overview of your learning journey, enabling you to identify areas for further exploration and application in your daily work. Remember, the path to innovation excellence is ongoing, and this archive of completed webinars will support your continued growth and development

5 Steps to Master Innovation

1

Break down silos

Unlocking creative potential in organisations involves several key strategies. Breaking down silos fosters collaboration and cross-pollination of ideas across departments. Reframing problems allows for fresh perspectives and innovative solutions. Mastering brainstorming techniques encourages the free flow of ideas and promotes out-of-the-box thinking. Learn what it takes to cultivate an innovative mindset, that empowers individuals and teams to push boundaries and drive meaningful innovation. 

2

Define clear goals
and objectives

Effective innovation management integrates the SMART goals model to ensure clear, achievable objectives. Additionally, it's crucial to identify and focus on specific types of innovation that align with the organization's strategy. By clearly defining the innovation type and applying SMART criteria, teams can create a focused, results-driven approach to innovation management that enhances their chances of success and delivers meaningful value to customers and the organisation.

3

Manage customer expectations 

Customer insight is crucial for improving the customer journey and experience, as it helps businesses identify pain points and prioritise improvements. Consistent feedback management addresses the issues of overpromising and underdelivering, promoting transparency even things go wrong. By aligning business practices with customer expectations and actively seeking and acting on feedback, companies can create more meaningful solutions and prevent negative experiences.

4

Measure the impact
of innovations

There are two key metrics to evaluate the success of innovations and journeys: the Innovation Success Ratio (ISR) and the Journey Gap Index (JGI). By identifying the consistent development and delivery of innovations, you will get a holistic view of your journey health, and eventually you can compare this metric across time. These are powerful tools for assessing innovation and journey management because they highlight areas that could drive meaningful change.

5

Integrate innovations with journeys

The Innovation Maturity model is a framework for organizations to assess and improve their innovation management practices, emphasising the link between innovation and customer journey management. As organizations mature, they move from reactive problem-solving to proactive, customer-centric innovation, ultimately leading to transformative experiences and consistent growth. aligning innovations with customer touchpoints is critical to achieve higher maturity levels as innovations become more relevant with customer needs.

References

  1. Better brainstorms: Where bad ideas reign supreme. Luminus. https://luminus.agency/blog/better-brainstorms-where-bad-ideas-reign-supreme/​

  2. Wedell-Weddellsborg, T. (2017). Harvard Business Review. https://hbr.org/2017/01/are- you-solving-the-right-problems​

  3. Lean Enterprise Institute. https://www.lean.org/lexicon-terms/5- whys/#:~:text=5%20Whys%20is%20the%20practice,working%20(Ohno%201988%2C%20p ​

  4. InfoQ Development Topics. Using the Problem Reframing Method to build innovative solutions. https://www.infoq.com/articles/problem-reframing-method/​

  5. Silo-Busting: Overcoming the Greatest Threat to Organizational Performance. https://www.mdpi.com/2071-1050/11/23/6860​

  6. Best, E. Breakdown the silos through journey mapping. Approach with double diamond. https://edwinbest.org/doorbreek-de-silos-met-journey-mapping/​

  7. Are organisational silos impeding your business agility? Agile Leadership Journey https://www.agileleadershipjourney.com/blog/organizational-silos-and-business-agility​

  8. Cure the Silo Flu affecting your customer experience. Userlane. https://www.userlane.com/blog/7-remedies-to-cure-the-silo-flu-affecting-your-customer- experience/​

  9. Breaking free from silos: A leadership guid to unifying your organisation. https://www.linkedin.com/pulse/breaking-free-from-silos-leadership-guide-unifying-your- mangano-vgktc​

  10. Why leaders are operating in silos today and what to do about it. The Grossman Group. https://www.yourthoughtpartner.com/blog/why-leaders-are-operating-in-silos-today- and-what-to-do-about-it​

  11. The role of customer feedback in Product Innovation. FasterCapital. https://fastercapital.com/content/The-Role-of-Customer-Feedback-in-Product-Innovation.html​

  12. 7 Reasons why customer feedback is important to your business. Startquestion. https://www.startquestion.com/blog/7-reasons-why-customer-feedback-is-important-to-your- business/​

  13. Top 11 benefits of customer feedback in 2024 with real-life examples. ProProfs. https://qualaroo.com/blog/benefits-of-customer-feedback/

  14. 12 statistics that showcase the sheer power of the Feedback Economy. The criticality of customer experience software in feedback. Discuss. https://www.discuss.io/blog/10-ways-to-channel-customer-feedback-into-product-innovation/

  15. 5 Strategies to manage customer expectations. Trio. https://trio.dev/5-strategies-to- manage-customer-expectations/

  16. How to understand and manage customer expectations. Touchpoint. https://www.touchpoint.com/blog/how-to-manage-customer-expectations/

  17. How to understand and manage customer expectations. Touchpoints. https://www.touchpoint.com/blog/how-to-manage-customer-expectations/

  18. How do you manage customer feedback and expectations for new produces. LinkedIn. https://www.linkedin.com/advice/1/how-do-you-manage-customer-feedback-expectations

  19. Innovation Management: How to implement an effective strategy. SoftExpert Blog. https://blog.softexpert.com/en/innovation-management-how-to-implement-an-effective- strategy/

  20. How to define clear innovation objectives and goals. Itonics. https://www.itonics- innovation.com/blog/how-to-define-clear-innovation-objectives-and-goals

  21. How to define your innovation goals and objectives. Accept Mission. https://www.acceptmission.com/blog/innovation-goals-and-objectives/

  22. SMART Goals: How to make your goals achievable. MindTools. https://www.mindtools.com/a4wo118/smart-goals

  23. Innovation Project Management: What is it, and how does it work? Qntrl. https://www.qntrl.com/blog/innovation-project-management.html

  24. Time, risk and innovation. PMI. https://www.pmi.org/learning/library/importance- innovation-project-management-9858

  25. From idea to implementation: The key steps in the Innovation Process. LinkedIn. https://www.linkedin.com/pulse/from-idea-implementation-key-steps-innovation-process- indutech

  26. 10 steps from ideal generation to implementation. Wazoku. https://www.wazoku.com/resource-center/10-steps-from-idea-generation-to-implementation/

  27. The Innovation Circle. MindTools. https://www.mindtools.com/aqnwncs/the-innovation- circle

  28. What are the steps of an innovation process? Lead Innovation. https://www.lead- innovation.com/en/insights/english-blog/innovation-process

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